You are the profession. Have your say.™

Alison Lambert
What will your clients say about you to their friends?

University of Cambridge, UK
15th October 2009

Alison Lambert, BVSc MRCVS, is managing director of Onswitch and the only UK vet to hold a full qualification in market research.

Her business works in partnership with vets in practice to improve client communication and services.

In this presentation, given to students at the Cambridge vet school as part of a vetpulse.tv LIVE event, Alison enthuses in her own inimitable and interactive style on the value of looking at veterinary practice from a client’s perspective.

What really happens when they ‘touch’ a practice? What do they really think? Would they recommend the practice?

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Posted by vetpulse, 9 months ago